Effective date: January 1, 2026 · Last updated: May 1, 2026
By accessing or using FaceLink's website, products, or services (collectively, the "Services"), you agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy. If you do not agree, you must discontinue use immediately. These Terms constitute a legally binding agreement between you (or your organization) and FaceLink LLC, a company incorporated in Puerto Rico, United States.
FaceLink provides biometric identity verification and access-control solutions including, but not limited to, facial recognition hardware integrations, software APIs, cloud management dashboards, and professional services. Specific service details are governed by a separate Order Form or Statement of Work executed between the parties.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify FaceLink immediately of any unauthorized use. FaceLink will not be liable for losses arising from your failure to safeguard credentials.
You may use the Services solely for lawful purposes and in accordance with these Terms. You agree not to: • Reverse-engineer, decompile, or disassemble any part of the Services • Use the Services to unlawfully surveil, track, or discriminate against individuals • Attempt to circumvent any security or authentication controls • Resell or sublicense the Services without prior written consent • Introduce malicious code or interfere with system integrity Violation of these restrictions may result in immediate termination of access and legal action.
If you deploy FaceLink to process biometric data of third parties (e.g., event attendees, employees), you represent and warrant that you have: • Obtained all required informed consents from data subjects • Posted required biometric data retention and destruction policies • Complied with all applicable biometric privacy laws in your jurisdiction (including Illinois BIPA, GDPR, and similar statutes) FaceLink acts as a data processor on your behalf for biometric data. You are the data controller responsible for lawful basis, consent management, and subject rights fulfilment.
All intellectual property rights in the Services — including algorithms, models, source code, trademarks, and documentation — remain the exclusive property of FaceLink LLC or its licensors. These Terms do not grant you any ownership interest; only a limited, non-exclusive, non-transferable license to use the Services as described herein.
Fees for paid Services are set forth in your Order Form. Unless otherwise specified, invoices are due within 30 days of issuance. Late payments accrue interest at 1.5% per month. FaceLink reserves the right to suspend Services for accounts more than 60 days past due.
Each party agrees to keep the other party's non-public information confidential and not to disclose it to third parties without prior written consent, except as required by law. Confidentiality obligations survive termination of these Terms for a period of three (3) years.
FaceLink warrants that the Services will perform materially as described in the applicable documentation. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, ARE HEREBY DISCLAIMED.
IN NO EVENT SHALL FACELINK BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FACELINK'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless FaceLink and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your breach of these Terms, or your violation of any applicable law.
These Terms remain in effect until terminated. FaceLink may terminate or suspend your access immediately for cause (including material breach or non-payment). You may terminate by providing 30 days' written notice. Upon termination, your license to use the Services ceases and you must promptly delete any FaceLink-provided software from your systems.
These Terms are governed by the laws of the Commonwealth of Puerto Rico and the federal laws of the United States, without regard to conflict-of-law principles. Any dispute shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in San Juan, Puerto Rico under AAA Commercial Rules.
FaceLink may update these Terms at any time. We will provide at least 14 days' notice of material changes via email or prominent website notice. Continued use after the effective date constitutes acceptance.
For legal inquiries, contact us at: legal@facelinkpr.com FaceLink LLC, Legal Department, Puerto Rico, United States